# Make: Major incident: Connectivity Issues Detected

**Summary:** Make reported a major login outage affecting eu1.make.celonis.com and eu2.make.com; background scenarios continued processing normally. It started at 2026-01-03 05:31 UTC and resolved at 2026-01-03 20:51 UTC, lasting 15 h 19 min. Make applied a fix at 01-03 10:48 UTC but did not disclose the root cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-03 05:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/q9325lkn1shp](https://stspg.io/q9325lkn1shp)
- [Company: Make](https://rewindex.com/company/make.md)
- Versions: before (none: first archived) → after incident\_version:59/974xgshcw3k7@69a5e2bb88f4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connectivity Issues Detected
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-03 05:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-03 20:51 UTC
```

**6. Added: Affected components**

```diff
+ eu1.make.celonis.com, eu2.make.com, Website - eu1.make.celonis.com, Website - eu2.make.com
```

**7. Added: Update** (investigating) · 2026-01-03 05:31 UTC

```diff
+ We are currently investigating reports of service unavailability affecting the two of our zones. Our engineering team is currently looking into the root cause.  We will provide an update as soon as we have more information
```

**8. Added: Update** (investigating) · 2026-01-03 06:43 UTC

```diff
+ The investigation is ongoing. We are still working to determine the root cause.
```

**9. Added: Update** (investigating) · 2026-01-03 06:48 UTC

```diff
+ We are continuing to investigate the issue preventing users from logging in. Please be assured that while access is currently restricted, all scenarios are processing normally in the background.
```

**10. Added: Update** (investigating) · 2026-01-03 09:52 UTC

```diff
+ We are still diagnosing the issue affecting user access. Please note that while logins are currently unavailable, all background scenarios are processing successfully as scheduled.
```

**11. Added: Update** (monitoring) · 2026-01-03 10:48 UTC

```diff
+ We have identified the root cause of the issue affecting user access and applied a fix. We will continue to monitor to system to ensure the issue is fully resolved.
```

**12. Added: Update** (resolved) · 2026-01-03 20:51 UTC

```diff
+ We can confirm that the incident is fully resolved. All the affected components are running as expected without any issues.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-03 05:31 UTC | Major incident: Connectivity Issues Detected (this change) | outage |

All Make changes: [timeline](https://rewindex.com/company/make/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie3074de573e3b1 · Markdown: https://rewindex.com/change/ie3074de573e3b1.md · JSON: https://rewindex.com/api/v1/changes/ie3074de573e3b1 · Generated 2026-10-18T03:32:32.339Z