Changes / RudderStack / Control Plane & Activation API Disruption

RudderStack: Major incident: Control Plane & Activation API Disruption

Summary

RudderStack reported a major Control Plane and Activation API outage starting 2025-12-19 18:40 UTC, causing possible web app access errors; data-plane event ingestion was unaffected. An internal service outage affected dependent components, and RudderStack rolled out a fix. All services returned to normal at 2025-12-19 19:14 UTC, after 34 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Control Plane & Activation API Disruption
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-12-19 18:40 UTC
AddedResolved time#5
Before: not present
After: 2025-12-19 19:14 UTC
AddedAffected components#6
Before: not present
After: Control Plane / Public API
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateinvestigating#8
Before: not present
After: We are investigating an issue causing an outage for a internal service, which is impacting several dependent components including the Control Plane and Activation API. Customers may experience errors accessing RudderStack web app or any other componets depending on it. Note: No impact on event ingestion on the data planes
AddedUpdateidentified#9
Before: not present
After: We have identified the cause of the outage and rolling out a fix
AddedUpdatemonitoring#10
Before: not present
After: We are seeing recovery of the services. We are continuing to monitor the system to ensure stability and confirm full restoration
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved and all services are back to normal

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Control Plane & Activation API Disruption (this change)
RudderStack reported a major Control Plane and Activation API outage starting 2025-12-19 18:40 UTC, causing possible web app access errors; data-plane event ingestion was unaffected. An internal service outage affected dependent components, and RudderStack rolled out a fix. All services returned to normal at 2025-12-19 19:14 UTC, after 34 min.
Major incident

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