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RudderStack: Control Plane & Activation API Disruption

Impact: majorStatus: resolvedStarted Resolved (34 min)5 updatesSource: stspg.io (opens in new tab)
Summary

RudderStack reported a major Control Plane and Activation API outage starting 2025-12-19 18:40 UTC, causing possible web app access errors; data-plane event ingestion was unaffected. An internal service outage affected dependent components, and RudderStack rolled out a fix. All services returned to normal at 2025-12-19 19:14 UTC, after 34 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Control Plane / Public API

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are investigating an issue causing an outage for a internal service, which is impacting several dependent components including the Control Plane and Activation API. Customers may experience errors accessing RudderStack web app or any other componets depending on it. Note: No impact on event ingestion on the data planes

  3. identified

    We have identified the cause of the outage and rolling out a fix

  4. monitoring

    We are seeing recovery of the services. We are continuing to monitor the system to ensure stability and confirm full restoration

  5. resolved

    This incident has been resolved and all services are back to normal

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RudderStack profile · Recent RudderStack incidents · Markdown · JSON