# RudderStack: Control Plane & Activation API Disruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-19 18:40 UTC · Resolved: 2025-12-19 19:14 UTC · Duration: 34 min
- Updates: 5 · Affected components: Control Plane / Public API
- [Vendor status page: https://stspg.io/f5ttdwxpsy6n](https://stspg.io/f5ttdwxpsy6n)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)

## Summary

RudderStack reported a major Control Plane and Activation API outage starting 2025-12-19 18:40 UTC, causing possible web app access errors; data-plane event ingestion was unaffected. An internal service outage affected dependent components, and RudderStack rolled out a fix. All services returned to normal at 2025-12-19 19:14 UTC, after 34 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-19 18:40 UTC: We are currently investigating this issue.
- **investigating** 2025-12-19 18:51 UTC: We are investigating an issue causing an outage for a internal service, which is impacting several dependent components including the Control Plane and Activation API. Customers may experience errors accessing RudderStack web app or any other componets depending on it. Note: No impact on event ingestion on the data planes
- **identified** 2025-12-19 18:53 UTC: We have identified the cause of the outage and rolling out a fix
- **monitoring** 2025-12-19 18:53 UTC: We are seeing recovery of the services. We are continuing to monitor the system to ensure stability and confirm full restoration
- **resolved** 2025-12-19 19:14 UTC: This incident has been resolved and all services are back to normal

## Rewindex changes for this incident

- 2025-12-19 18:40 UTC: [Major incident: Control Plane & Activation API Disruption](https://rewindex.com/change/icdff727e0a4949.md)


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Canonical: https://rewindex.com/company/rudderstack/incidents/f22fp4yyh0fs · Markdown: https://rewindex.com/company/rudderstack/incidents/f22fp4yyh0fs.md · JSON: https://rewindex.com/api/v1/companies/rudderstack/incidents/f22fp4yyh0fs · Generated 2026-10-18T11:26:09.878Z