Changes / Drata / SafeBase AI Questionnaire Service (AIQA) Down

Drata: Critical incident: SafeBase AI Questionnaire Service (AIQA) Down

Summary

SafeBase’s AIQA, Ask AI, and AI Search features were affected by a Google Cloud Vertex AI API outage, rated critical by the vendor. The incident started at 2025-12-11 13:36 UTC and was resolved at 2025-12-11 22:41 UTC, lasting 9 h 4 min. The vendor reported Google’s fix restored its pipelines before monitoring.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: SafeBase AI Questionnaire Service (AIQA) Down
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
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After: resolved
AddedStart time#4
Before: not present
After: 2025-12-11 13:36 UTC
AddedResolved time#5
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After: 2025-12-11 22:41 UTC
AddedAffected components#6
Before: not present
After: AIQA
AddedUpdateinvestigating#7
Before: not present
After: Google Cloud's Vertex AI API is currently experiencing an outage which is directly affecting SafeBase's AIQA, Ask AI, and AI Search features. We will update this incident as we receive more information.
AddedUpdateidentified#8
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After: Google has identified the issue and has released the following update: We are experiencing an issue with Vertex AI Search AnswerQuery API & citation functionality in LLM API beginning on Wednesday, 2025-12-10 21:30 PST. Our engineering team has identified a mitigation and are working to deploy the fix to production. The mitigation is expected to complete by Thursday, 2025-12-11 10:00 PST. We will provide more information by Thursday, 2025-12-11 10:30 PST.
AddedUpdatemonitoring#9
Before: not present
After: Google has fixed their incident and our pipelines are working again. We are monitoring to make sure everything is stable.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: SafeBase AI Questionnaire Service (AIQA) Down (this change)
SafeBase’s AIQA, Ask AI, and AI Search features were affected by a Google Cloud Vertex AI API outage, rated critical by the vendor. The incident started at 2025-12-11 13:36 UTC and was resolved at 2025-12-11 22:41 UTC, lasting 9 h 4 min. The vendor reported Google’s fix restored its pipelines before monitoring.
Major incident

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