# Drata: Critical incident: SafeBase AI Questionnaire Service (AIQA) Down

**Summary:** SafeBase’s AIQA, Ask AI, and AI Search features were affected by a Google Cloud Vertex AI API outage, rated critical by the vendor. The incident started at 2025-12-11 13:36 UTC and was resolved at 2025-12-11 22:41 UTC, lasting 9 h 4 min. The vendor reported Google’s fix restored its pipelines before monitoring. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-11 13:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vvl6k81x8871](https://stspg.io/vvl6k81x8871)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/w4v3m79yxd3s@96ea27058288
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ SafeBase AI Questionnaire Service (AIQA) Down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-11 13:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-11 22:41 UTC
```

**6. Added: Affected components**

```diff
+ AIQA
```

**7. Added: Update** (investigating) · 2025-12-11 13:36 UTC

```diff
+ Google Cloud's Vertex AI API is currently experiencing an outage which is directly affecting SafeBase's AIQA, Ask AI, and AI Search features. We will update this incident as we receive more information.
```

**8. Added: Update** (identified) · 2025-12-11 17:30 UTC

```diff
+ Google has identified the issue and has released the following update: We are experiencing an issue with Vertex AI Search AnswerQuery API & citation functionality in LLM API beginning on Wednesday, 2025-12-10 21:30 PST. Our engineering team has identified a mitigation and are working to deploy the fix to production. The mitigation is expected to complete by Thursday, 2025-12-11 10:00 PST. We will provide more information by Thursday, 2025-12-11 10:30 PST.
```

**9. Added: Update** (monitoring) · 2025-12-11 18:51 UTC

```diff
+ Google has fixed their incident and our pipelines are working again. We are monitoring to make sure everything is stable.
```

**10. Added: Update** (resolved) · 2025-12-11 22:41 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-11 13:36 UTC | Critical incident: SafeBase AI Questionnaire Service (AIQA) Down (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i421fd8f3162668 · Markdown: https://rewindex.com/change/i421fd8f3162668.md · JSON: https://rewindex.com/api/v1/changes/i421fd8f3162668 · Generated 2026-10-18T02:55:16.610Z