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Drata: SafeBase AI Questionnaire Service (AIQA) Down

Impact: criticalStatus: resolvedStarted Resolved (9.1 h)4 updatesSource: stspg.io (opens in new tab)
Summary

SafeBase’s AIQA, Ask AI, and AI Search features were affected by a Google Cloud Vertex AI API outage, rated critical by the vendor. The incident started at 2025-12-11 13:36 UTC and was resolved at 2025-12-11 22:41 UTC, lasting 9 h 4 min. The vendor reported Google’s fix restored its pipelines before monitoring.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AIQA

Timeline of updates

  1. investigating

    Google Cloud's Vertex AI API is currently experiencing an outage which is directly affecting SafeBase's AIQA, Ask AI, and AI Search features. We will update this incident as we receive more information.

  2. identified

    Google has identified the issue and has released the following update: We are experiencing an issue with Vertex AI Search AnswerQuery API & citation functionality in LLM API beginning on Wednesday, 2025-12-10 21:30 PST. Our engineering team has identified a mitigation and are working to deploy the fix to production. The mitigation is expected to complete by Thursday, 2025-12-11 10:00 PST. We will provide more information by Thursday, 2025-12-11 10:30 PST.

  3. monitoring

    Google has fixed their incident and our pipelines are working again. We are monitoring to make sure everything is stable.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Drata profile · Recent Drata incidents · Markdown · JSON