# Drata: SafeBase AI Questionnaire Service (AIQA) Down

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-12-11 13:36 UTC · Resolved: 2025-12-11 22:41 UTC · Duration: 9.1 h
- Updates: 4 · Affected components: AIQA
- [Vendor status page: https://stspg.io/vvl6k81x8871](https://stspg.io/vvl6k81x8871)
- [Company: Drata](https://rewindex.com/company/drata.md)

## Summary

SafeBase’s AIQA, Ask AI, and AI Search features were affected by a Google Cloud Vertex AI API outage, rated critical by the vendor. The incident started at 2025-12-11 13:36 UTC and was resolved at 2025-12-11 22:41 UTC, lasting 9 h 4 min. The vendor reported Google’s fix restored its pipelines before monitoring. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-11 13:36 UTC: Google Cloud's Vertex AI API is currently experiencing an outage which is directly affecting SafeBase's AIQA, Ask AI, and AI Search features. We will update this incident as we receive more information.
- **identified** 2025-12-11 17:30 UTC: Google has identified the issue and has released the following update: We are experiencing an issue with Vertex AI Search AnswerQuery API & citation functionality in LLM API beginning on Wednesday, 2025-12-10 21:30 PST. Our engineering team has identified a mitigation and are working to deploy the fix to production. The mitigation is expected to complete by Thursday, 2025-12-11 10:00 PST. We will provide more information by Thursday, 2025-12-11 10:30 PST.
- **monitoring** 2025-12-11 18:51 UTC: Google has fixed their incident and our pipelines are working again. We are monitoring to make sure everything is stable.
- **resolved** 2025-12-11 22:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-11 13:36 UTC: [Critical incident: SafeBase AI Questionnaire Service (AIQA) Down](https://rewindex.com/change/i421fd8f3162668.md)


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Canonical: https://rewindex.com/company/drata/incidents/w4v3m79yxd3s · Markdown: https://rewindex.com/company/drata/incidents/w4v3m79yxd3s.md · JSON: https://rewindex.com/api/v1/companies/drata/incidents/w4v3m79yxd3s · Generated 2026-10-18T12:32:47.359Z