Changes / Make / Loging to the platform is not available
Make: Critical incident: Loging to the platform is not available
Summary
Make reported a critical login outage starting 2025-12-19 00:17 UTC; webhooks and scenario executions remained operational. Service was restored by 2025-12-19 03:28 UTC, but some execution logs remained delayed until backfilling finished at 2025-12-19 11:02 UTC. The incident lasted 10 h 44 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Loging to the platform is not available
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-12-19 00:17 UTC
Before: not present
After: 2025-12-19 11:02 UTC
Before: not present
After: eu1.make.celonis.com, eu1.make.com, eu2.make.com, make.com, us1.make.celonis.com, us1.make.com, us2.make.com, Website - eu1.make.celonis.com, Website - eu1.make.com, Website - eu2.make.com, Website - make.com, Website - us1.make.celonis.com, Website - us1.make.com, Website - us2.make.com
Before: not present
After: We are experiencing issues with login to the platform.
We are investigating the issue.
Before: not present
After: Webhooks and scenario executions are working fine.
Before: not present
After: Investigation of the issue is still ongoing.
Before: not present
After: Issue has been identified and we are currently working on a fix.
Before: not present
After: Fix has been identified.
We are currently working on recovery.
Before: not present
After: Recovery of the service is in progress.
Login to the Make interface is working on following zones:
eu1.make.com
us1.make.com
us2.make.com
eu1.make.celonis..com
us1.make.celonis.com
Before: not present
After: Login to Make interface on eu2.make.com restored
Before: not present
After: Service is restored.
We are currently backfilling execution logs from the window of 1:00 CET – 4:30 CET. While core functionality is unaffected, you may notice a delay in log visibility for that specific timeframe as processing continues.
Before: not present
After: Backfilling of missing execution logs was successfully finished.
All systems are fully operational and all executions logs should be visible in the system.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Loging to the platform is not available (this change) Make reported a critical login outage starting 2025-12-19 00:17 UTC; webhooks and scenario executions remained operational. Service was restored by 2025-12-19 03:28 UTC, but some execution logs remained delayed until backfilling finished at 2025-12-19 11:02 UTC. The incident lasted 10 h 44 min. | Major incident |