Companies / Make / incidents

Make: Loging to the platform is not available

Impact: criticalStatus: resolvedStarted Resolved (11 h)9 updatesSource: stspg.io (opens in new tab)
Summary

Make reported a critical login outage starting 2025-12-19 00:17 UTC; webhooks and scenario executions remained operational. Service was restored by 2025-12-19 03:28 UTC, but some execution logs remained delayed until backfilling finished at 2025-12-19 11:02 UTC. The incident lasted 10 h 44 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: us1.make.comWebsite - us1.make.comus1.make.celonis.comWebsite - us1.make.celonis.commake.comWebsite - make.comeu1.make.celonis.comWebsite - eu1.make.celonis.comeu1.make.comWebsite - eu1.make.comeu2.make.comWebsite - eu2.make.comus2.make.comWebsite - us2.make.com

Timeline of updates

  1. investigating

    We are experiencing issues with login to the platform. We are investigating the issue.

  2. investigating

    Webhooks and scenario executions are working fine.

  3. investigating

    Investigation of the issue is still ongoing.

  4. identified

    Issue has been identified and we are currently working on a fix.

  5. identified

    Fix has been identified. We are currently working on recovery.

  6. identified

    Recovery of the service is in progress. Login to the Make interface is working on following zones: eu1.make.com us1.make.com us2.make.com eu1.make.celonis..com us1.make.celonis.com

  7. identified

    Login to Make interface on eu2.make.com restored

  8. monitoring

    Service is restored. We are currently backfilling execution logs from the window of 1:00 CET – 4:30 CET. While core functionality is unaffected, you may notice a delay in log visibility for that specific timeframe as processing continues.

  9. resolved

    Backfilling of missing execution logs was successfully finished. All systems are fully operational and all executions logs should be visible in the system.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Make profile · Recent Make incidents · Markdown · JSON