# Make: Loging to the platform is not available

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-12-19 00:17 UTC · Resolved: 2025-12-19 11:02 UTC · Duration: 11 h
- Updates: 9 · Affected components: us1.make.com, Website - us1.make.com, us1.make.celonis.com, Website - us1.make.celonis.com, make.com, Website - make.com, eu1.make.celonis.com, Website - eu1.make.celonis.com, eu1.make.com, Website - eu1.make.com, eu2.make.com, Website - eu2.make.com, us2.make.com, Website - us2.make.com
- [Vendor status page: https://stspg.io/5h3vvzdtb02w](https://stspg.io/5h3vvzdtb02w)
- [Company: Make](https://rewindex.com/company/make.md)

## Summary

Make reported a critical login outage starting 2025-12-19 00:17 UTC; webhooks and scenario executions remained operational. Service was restored by 2025-12-19 03:28 UTC, but some execution logs remained delayed until backfilling finished at 2025-12-19 11:02 UTC. The incident lasted 10 h 44 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-19 00:17 UTC: We are experiencing issues with login to the platform. We are investigating the issue.
- **investigating** 2025-12-19 00:22 UTC: Webhooks and scenario executions are working fine.
- **investigating** 2025-12-19 00:55 UTC: Investigation of the issue is still ongoing.
- **identified** 2025-12-19 01:34 UTC: Issue has been identified and we are currently working on a fix.
- **identified** 2025-12-19 01:57 UTC: Fix has been identified. We are currently working on recovery.
- **identified** 2025-12-19 02:45 UTC: Recovery of the service is in progress. Login to the Make interface is working on following zones: eu1.make.com us1.make.com us2.make.com eu1.make.celonis..com us1.make.celonis.com
- **identified** 2025-12-19 02:48 UTC: Login to Make interface on eu2.make.com restored
- **monitoring** 2025-12-19 03:28 UTC: Service is restored.  We are currently backfilling execution logs from the window of 1:00 CET – 4:30 CET. While core functionality is unaffected, you may notice a delay in log visibility for that specific timeframe as processing continues.
- **resolved** 2025-12-19 11:02 UTC: Backfilling of missing execution logs was successfully finished. All systems are fully operational and all executions logs should be visible in the system.

## Rewindex changes for this incident

- 2025-12-19 00:17 UTC: [Critical incident: Loging to the platform is not available](https://rewindex.com/change/if6e9642957a2f3.md)


---
Canonical: https://rewindex.com/company/make/incidents/bfbl42wzr6nv · Markdown: https://rewindex.com/company/make/incidents/bfbl42wzr6nv.md · JSON: https://rewindex.com/api/v1/companies/make/incidents/bfbl42wzr6nv · Generated 2026-10-18T10:26:01.427Z