# Make: Critical incident: Loging to the platform is not available

**Summary:** Make reported a critical login outage starting 2025-12-19 00:17 UTC; webhooks and scenario executions remained operational. Service was restored by 2025-12-19 03:28 UTC, but some execution logs remained delayed until backfilling finished at 2025-12-19 11:02 UTC. The incident lasted 10 h 44 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-19 00:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5h3vvzdtb02w](https://stspg.io/5h3vvzdtb02w)
- [Company: Make](https://rewindex.com/company/make.md)
- Versions: before (none: first archived) → after incident\_version:59/bfbl42wzr6nv@7e5359f61d38
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Loging to the platform is not available
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-19 00:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-19 11:02 UTC
```

**6. Added: Affected components**

```diff
+ eu1.make.celonis.com, eu1.make.com, eu2.make.com, make.com, us1.make.celonis.com, us1.make.com, us2.make.com, Website - eu1.make.celonis.com, Website - eu1.make.com, Website - eu2.make.com, Website - make.com, Website - us1.make.celonis.com, Website - us1.make.com, Website - us2.make.com
```

**7. Added: Update** (investigating) · 2025-12-19 00:17 UTC

```diff
+ We are experiencing issues with login to the platform. We are investigating the issue.
```

**8. Added: Update** (investigating) · 2025-12-19 00:22 UTC

```diff
+ Webhooks and scenario executions are working fine.
```

**9. Added: Update** (investigating) · 2025-12-19 00:55 UTC

```diff
+ Investigation of the issue is still ongoing.
```

**10. Added: Update** (identified) · 2025-12-19 01:34 UTC

```diff
+ Issue has been identified and we are currently working on a fix.
```

**11. Added: Update** (identified) · 2025-12-19 01:57 UTC

```diff
+ Fix has been identified. We are currently working on recovery.
```

**12. Added: Update** (identified) · 2025-12-19 02:45 UTC

```diff
+ Recovery of the service is in progress. Login to the Make interface is working on following zones: eu1.make.com us1.make.com us2.make.com eu1.make.celonis..com us1.make.celonis.com
```

**13. Added: Update** (identified) · 2025-12-19 02:48 UTC

```diff
+ Login to Make interface on eu2.make.com restored
```

**14. Added: Update** (monitoring) · 2025-12-19 03:28 UTC

```diff
+ Service is restored.  We are currently backfilling execution logs from the window of 1:00 CET – 4:30 CET. While core functionality is unaffected, you may notice a delay in log visibility for that specific timeframe as processing continues.
```

**15. Added: Update** (resolved) · 2025-12-19 11:02 UTC

```diff
+ Backfilling of missing execution logs was successfully finished. All systems are fully operational and all executions logs should be visible in the system.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-19 00:17 UTC | Critical incident: Loging to the platform is not available (this change) | outage |

All Make changes: [timeline](https://rewindex.com/company/make/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if6e9642957a2f3 · Markdown: https://rewindex.com/change/if6e9642957a2f3.md · JSON: https://rewindex.com/api/v1/changes/if6e9642957a2f3 · Generated 2026-10-18T02:31:34.261Z