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ChangesRetell AIASR configuration bug

Retell AI: Major incident: ASR configuration bug

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Retell AI removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: ASR configuration bug
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-12-30 21:20 UTC
AddedResolved time#5
Before: not present
After: 2025-12-30 22:04 UTC
AddedUpdateinvestigating#6
Before: not present
After: A recent code change introduced an issue in the ASR module that may cause some agents to go offline. We are working on a fix actively.
AddedUpdateinvestigating#7
Before: not present
After: We are continuing to investigate this issue.
AddedUpdatemonitoring#8
Before: not present
After: The fix is being pushed to the production, we are observing and monitoring the current system status.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Tuesday, December 30, 2025

1 incident change

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