Companies/Retell AI/Incidents

Retell AI: ASR configuration bug

Timeline of updates

1. investigating2025-12-30 21:20 UTC

   A recent code change introduced an issue in the ASR module that may cause some agents to go offline. We are working on a fix actively.

2. investigating2025-12-30 21:20 UTC

   We are continuing to investigate this issue.

3. monitoring2025-12-30 22:00 UTC

   The fix is being pushed to the production, we are observing and monitoring the current system status.

4. resolved2025-12-30 22:04 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Dec 30, 2025Major incident: ASR configuration bug

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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