# Retell AI: ASR configuration bug

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-30 21:20 UTC · Resolved: 2025-12-30 22:04 UTC · Duration: 45 min
- Updates: 4
- [Vendor status page: https://stspg.io/8s0m3vm2vnb5](https://stspg.io/8s0m3vm2vnb5)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **investigating** 2025-12-30 21:20 UTC: A recent code change introduced an issue in the ASR module that may cause some agents to go offline. We are working on a fix actively.
- **investigating** 2025-12-30 21:20 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-12-30 22:00 UTC: The fix is being pushed to the production, we are observing and monitoring the current system status.
- **resolved** 2025-12-30 22:04 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-30 21:20 UTC: [Major incident: ASR configuration bug](https://rewindex.com/change/ie94b109a5fda04.md)


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Canonical: https://rewindex.com/company/retell-ai/incidents/n044dn3d2883 · Markdown: https://rewindex.com/company/retell-ai/incidents/n044dn3d2883.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/n044dn3d2883 · Generated 2026-10-19T23:16:02.318Z