# Retell AI: Major incident: ASR configuration bug

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-12-30 21:20 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/8s0m3vm2vnb5](https://stspg.io/8s0m3vm2vnb5)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)
- Versions: before (none: first archived) → after incident\_version:682/n044dn3d2883@2953e72d1c23
- Change 1 of 1 for this incident

Incident page (full timeline): [ASR configuration bug](https://rewindex.com/company/retell-ai/incidents/n044dn3d2883.md)
## What changed

**1. Added: Title**

```diff
+ ASR configuration bug
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-30 21:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-30 22:04 UTC
```

**6. Added: Update** (investigating) · 2025-12-30 21:20 UTC

```diff
+ A recent code change introduced an issue in the ASR module that may cause some agents to go offline. We are working on a fix actively.
```

**7. Added: Update** (investigating) · 2025-12-30 21:20 UTC

```diff
+ We are continuing to investigate this issue.
```

**8. Added: Update** (monitoring) · 2025-12-30 22:00 UTC

```diff
+ The fix is being pushed to the production, we are observing and monitoring the current system status.
```

**9. Added: Update** (resolved) · 2025-12-30 22:04 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-30 21:20 UTC | Major incident: ASR configuration bug (this change) | major |

All Retell AI changes: [timeline](https://rewindex.com/company/retell-ai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie94b109a5fda04 · Markdown: https://rewindex.com/change/ie94b109a5fda04.md · JSON: https://rewindex.com/api/v1/changes/ie94b109a5fda04 · Generated 2026-10-19T23:13:38.772Z