Changes / Dropbox Sign / Dropbox Sign is experiencing an outage.
Dropbox Sign: Major incident: Dropbox Sign is experiencing an outage.
Summary
Dropbox Sign reported a major outage affecting signing, signature requests, finished document delivery, API callbacks, fax services, and HubSpot and Salesforce integrations. It ran from 2026-01-02 20:13 UTC to 2026-01-02 23:25 UTC, lasting 3 h 12 min. The vendor identified the issue, implemented a fix, and marked the incident resolved; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Dropbox Sign is experiencing an outage.
Before: not present
After: major
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After: resolved
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After: 2026-01-02 20:13 UTC
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After: 2026-01-02 23:25 UTC
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After: API - API callbacks from Dropbox Sign, API callbacks from Dropbox Sign, Core - Finished document delivery, Core - Receive faxes, Core - Send signature requests, Document signing through Dropbox Sign and Fax, Embedded signing through Dropbox Sign, Fax sending through Dropbox Fax, Finished document delivery, HubSpot, Integrations - HubSpot, Integrations - Salesforce, Receive faxes, Salesforce, Send signature requests, Web - Document signing through Dropbox Sign and Fax, Web - Embedded signing through Dropbox Sign, Web - Fax sending through Dropbox Fax
Before: not present
After: Update: We're getting closer to a solution. Our engineers are working to fix this problem.
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After: The issue has been identified and a fix is being implemented.
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After: We're back! Dropbox Sign should be up and running. Thanks for bearing with us.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Dropbox Sign is experiencing an outage. (this change) Dropbox Sign reported a major outage affecting signing, signature requests, finished document delivery, API callbacks, fax services, and HubSpot and Salesforce integrations. It ran from 2026-01-02 20:13 UTC to 2026-01-02 23:25 UTC, lasting 3 h 12 min. The vendor identified the issue, implemented a fix, and marked the incident resolved; no cause was stated. | Major incident |
All Dropbox Sign changes → · Dropbox Sign profile · Markdown · JSON