# Dropbox Sign: Major incident: Dropbox Sign is experiencing an outage.

**Summary:** Dropbox Sign reported a major outage affecting signing, signature requests, finished document delivery, API callbacks, fax services, and HubSpot and Salesforce integrations. It ran from 2026-01-02 20:13 UTC to 2026-01-02 23:25 UTC, lasting 3 h 12 min. The vendor identified the issue, implemented a fix, and marked the incident resolved; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-02 20:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/v93mht8d3kyb](https://stspg.io/v93mht8d3kyb)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)
- Versions: before (none: first archived) → after incident\_version:219/wnhj02nw07m6@c5f380c79955
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dropbox Sign is experiencing an outage.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-02 20:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-02 23:25 UTC
```

**6. Added: Affected components**

```diff
+ API - API callbacks from Dropbox Sign, API callbacks from Dropbox Sign, Core - Finished document delivery, Core - Receive faxes, Core - Send signature requests, Document signing through Dropbox Sign and Fax, Embedded signing through Dropbox Sign, Fax sending through Dropbox Fax, Finished document delivery, HubSpot, Integrations - HubSpot, Integrations - Salesforce, Receive faxes, Salesforce, Send signature requests, Web - Document signing through Dropbox Sign and Fax, Web - Embedded signing through Dropbox Sign, Web - Fax sending through Dropbox Fax
```

**7. Added: Update** (investigating) · 2026-01-02 20:13 UTC

```diff
+ Update: We're getting closer to a solution. Our engineers are working to fix this problem.
```

**8. Added: Update** (identified) · 2026-01-02 21:50 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2026-01-02 23:25 UTC

```diff
+ We're back! Dropbox Sign should be up and running. Thanks for bearing with us.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-02 20:13 UTC | Major incident: Dropbox Sign is experiencing an outage. (this change) | outage |

All Dropbox Sign changes: [timeline](https://rewindex.com/company/dropbox-sign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id2ff1d9f8a4260 · Markdown: https://rewindex.com/change/id2ff1d9f8a4260.md · JSON: https://rewindex.com/api/v1/changes/id2ff1d9f8a4260 · Generated 2026-10-18T01:29:49.502Z