Companies / Dropbox Sign / incidents
Dropbox Sign: Dropbox Sign is experiencing an outage.
Dropbox Sign reported a major outage affecting signing, signature requests, finished document delivery, API callbacks, fax services, and HubSpot and Salesforce integrations. It ran from 2026-01-02 20:13 UTC to 2026-01-02 23:25 UTC, lasting 3 h 12 min. The vendor identified the issue, implemented a fix, and marked the incident resolved; no cause was stated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Document signing through Dropbox Sign and FaxWeb - Document signing through Dropbox Sign and FaxIntegrations - SalesforceSalesforceCore - Receive faxesReceive faxesAPI - API callbacks from Dropbox SignAPI callbacks from Dropbox SignFax sending through Dropbox FaxWeb - Fax sending through Dropbox FaxCore - Send signature requestsSend signature requestsEmbedded signing through Dropbox SignWeb - Embedded signing through Dropbox SignCore - Finished document deliveryFinished document deliveryHubSpotIntegrations - HubSpot
Timeline of updates
- investigating
Update: We're getting closer to a solution. Our engineers are working to fix this problem.
- identified
The issue has been identified and a fix is being implemented.
- resolved
We're back! Dropbox Sign should be up and running. Thanks for bearing with us.
Rewindex changes for this incident
- Major incident: Dropbox Sign is experiencing an outage. 2026-01-02 20:13 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Dropbox Sign profile · Recent Dropbox Sign incidents · Markdown · JSON