# Dropbox Sign: Dropbox Sign is experiencing an outage.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-02 20:13 UTC · Resolved: 2026-01-02 23:25 UTC · Duration: 3.2 h
- Updates: 3 · Affected components: Document signing through Dropbox Sign and Fax, Web - Document signing through Dropbox Sign and Fax, Integrations - Salesforce, Salesforce, Core - Receive faxes, Receive faxes, API - API callbacks from Dropbox Sign, API callbacks from Dropbox Sign, Fax sending through Dropbox Fax, Web - Fax sending through Dropbox Fax, Core - Send signature requests, Send signature requests, Embedded signing through Dropbox Sign, Web - Embedded signing through Dropbox Sign, Core - Finished document delivery, Finished document delivery, HubSpot, Integrations - HubSpot
- [Vendor status page: https://stspg.io/v93mht8d3kyb](https://stspg.io/v93mht8d3kyb)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Summary

Dropbox Sign reported a major outage affecting signing, signature requests, finished document delivery, API callbacks, fax services, and HubSpot and Salesforce integrations. It ran from 2026-01-02 20:13 UTC to 2026-01-02 23:25 UTC, lasting 3 h 12 min. The vendor identified the issue, implemented a fix, and marked the incident resolved; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-02 20:13 UTC: Update: We're getting closer to a solution. Our engineers are working to fix this problem.
- **identified** 2026-01-02 21:50 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-01-02 23:25 UTC: We're back! Dropbox Sign should be up and running. Thanks for bearing with us.

## Rewindex changes for this incident

- 2026-01-02 20:13 UTC: [Major incident: Dropbox Sign is experiencing an outage.](https://rewindex.com/change/id2ff1d9f8a4260.md)


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/wnhj02nw07m6 · Markdown: https://rewindex.com/company/dropbox-sign/incidents/wnhj02nw07m6.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/wnhj02nw07m6 · Generated 2026-10-18T09:46:30.431Z