Changes / GitLab / Increased error rate for GitLab Duo Classic
GitLab: Major incident: Increased error rate for GitLab Duo Classic
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 78%)Changed Detected Source: status.gitlab.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Increased error rate for GitLab Duo Classic
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After: major
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After: resolved
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After: 2025-12-22 15:38 UTC
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After: 2025-12-22 17:32 UTC
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After: GitLab Duo
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After: We are seeing increased errors for Duo Classic. Users are experiencing Error Code: A1004. For full details, see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/21032
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After: We are seeing improvements in the error rate and are continuing investigations. For full details, see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/21032
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After: We are seeing further improvement and are continuing investigations. As a possible workaround, switching to a different model can be used. Full details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/21032
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After: We've completed our monitoring period and can confirm Duo Chat is back to operating normally. We appreciate your patience during this time. Full details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/21032
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Increased error rate for GitLab Duo Classic (this change) | Major incident |