Companies / bi

Hex

hex.techStatus page: status.hex.techNow: operational since 2026-10-17
65incidents since 2022-08-11
41major or critical
1in the last 90 days
0silently edited or deleted

Recent notable changes

When (UTC)ChangeKind
Major incident: Projects not loading
Hex projects were not loading on the Main site in a major-impact outage starting 2026-05-11 21:23 UTC. The incident lasted 17 min and was resolved at 2026-05-11 21:41 UTC; Hex reported implementing a fix but did not state a cause.
Major incident
Critical incident: Projects not loadingMajor incident
Major incident: Issue loading displays in some published appsMajor incident
Major incident: Issues using 3.11 custom imagesMajor incident
Critical incident: Some users are having issues accessing Hex or loading projectsMajor incident
Major incident: Some users are having issues accessing HexMajor incident
Major incident: Some users are experiencing issues accessing Hex projectsMajor incident
Critical incident: Some users are experiencing issues accessing Hex projectsMajor incident
Major incident: Code cells displaying HTML not renderingMajor incident
Major incident: Degraded Kernel AcquisitionMajor incident

Full Hex change timeline, with diffs →

Status incident history

Hex status incidents per year
05101520↑ incidents20222023202420252026101510246
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.
Data table
YearIncidentsMajor/critical
2022103
20231512
2024106
20252418
202662
Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.
Data table
MonthImpactIncidents
2023-10major1
2024-01none1
2024-02minor1
2024-03critical1
2024-03major1
2024-04none1
2024-05major1
2024-06major1
2024-07none1
2024-08critical1
2024-11critical1
2025-01critical3
2025-01major1
2025-02critical1
2025-02major2
2025-02none1
2025-03minor1
2025-04major1
2025-04minor2
2025-05critical1
2025-05major1
2025-06major1
2025-07major1
2025-08critical1
2025-08major1
2025-09critical1
2025-09major1
2025-09minor1
2025-10none1
2025-11major1
2025-12major1
2026-02critical1
2026-04minor2
2026-05major1
2026-05minor1
2026-08minor1

Silent edits

No silent edits or deletions detected for Hex yet. We compare every 10-minute snapshot of each incident.

The Weekly Rewind: one short weekly email on what changed at Hex and the other vendors we track, including silent edits. Subscribe →

Pricing, trust and legal pages

Page snapshot history
PricingTrust / security26Jul2Aug91623306Sep1320274Oct11182026-10-17 Trust / security: baseline2026-10-17 Trust / security: baseline2026-10-17 Pricing: baseline
One dot per archived version. Grey = first archived (baseline), orange = text changed.
Data table
DatePageChange
2026-10-17Trust / securitybaseline
2026-10-17Trust / securitybaseline
2026-10-17Pricingbaseline
PageURLVersionsLast changedLast fetched OKHistory
Pricinghex.tech/pricing12026-10-172026-10-17none yet
Trust / securitypartialtrust.hex.tech22026-10-172026-10-17none yet

No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.

Incident timeline

Latest 65 of 65 incidents. Full list: last 90 days · JSON · Markdown

Started (UTC)IncidentImpactDuration
Upstream Snowflake Incidentminor3.5 h
Projects not loadingmajor17 min
Some users may have trouble acquiring a new kernelminor1.4 h
Screenshots not attaching to scheduled notificationsminor26 min
HTML not rendering on notebooks and apps for some usersminor20 d
Projects not loadingcritical55 min
Issue loading displays in some published appsmajor2.5 h
Issues using 3.11 custom imagesmajor4.3 h
AWS us-east-1 issuesnone26 h
Some users are having issues accessing Hex or loading projectscritical32 min
Some users are having issues accessing Hexmajor19 min
Some users are experiencing degraded performanceminor24 min
Some users are experiencing issues accessing Hex projectsmajor19 min
Some users are experiencing issues accessing Hex projectscritical1.4 h
Code cells displaying HTML not renderingmajor1.3 h
Degraded Kernel Acquisitionmajor1.5 h
Degraded Kernel Acquisitionmajor43 min
Degraded kernel acquisitioncritical4.5 h
Issues with building custom kernelsminor5.0 h
Inputs not reacting on some published appsmajor2.9 h
Copy to clipboard and download CSV issuesminor27 h
Viewers experiencing issues viewing projectsminor1.2 h
Slack outage impacting ability to send notifications from Hexnone25 h
Instability in project loadsmajor1.8 h
Projects not loading for some userscritical51 min
Projects not loadingmajor38 min
Web app outagecritical46 min
Projects not loadingcritical1.3 h
HTML and styled dataframes not renderingmajor1.4 h
Projects not loadingcritical1.7 h
Platform instabilitycritical2.9 h
Kernel Unavailabilitycritical3.1 h
Workspace tiers downgradednone-894 min
Intermittent 502s when accessing Hexmajor1.2 h
Platform instabilitymajor49 min
Platform instabilitynone39 min
Kernels unavailablecritical42 min
Platform instabilitymajor37 min
Platform Instabilityminor6.2 h
Unable to load Hexnone7 min
Degraded kernel executionmajor31 min
Kernel Instabilitymajor2.7 h
Kernel instability 08/29/23major2.9 h
Platform degradation due to AWS outageminor2.7 h
Platform availability issuemajor16 min
Platform availability issuemajor3.0 h
Some projects failing to acquire new kernelsminor1.3 h
Table display filter inconsistencymajor1.6 h
Platform availability issuemajor18 min
Platform availability issuecritical5 min
Main site unavailablecritical41 min
Performance degradation in projectsminor26 min
Intermittent platform access issuesmajor58 min
Projects not loadingcritical18 min
Slow kernel start up times for some projectsmajor34 min
Login System Issuecritical33 min
Some projects failing to acquire new kernelsmajor19 min
Main site service interruption 11/7/22critical2.9 h
Kernel Assignment Failurenone0 min
DNS Outagenone0 min
R Project Outagenone0 min
Hex Toolkit Outagenone0 min
Application Instabilitynone0 min
Application Instabilitynone0 min
SQL Query Instabilityminor0 min