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Hex: Code cells displaying HTML not rendering

Impact: majorStatus: resolvedStarted Resolved (1.3 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Hex reported a major incident on the Main site: code cells displaying HTML were not rendering. It started at 2025-07-18 12:40 UTC and was resolved at 2025-07-18 13:57 UTC, lasting 1 h 16 min. A fix was implemented at 13:26 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Main site

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hex profile · Recent Hex incidents · Markdown · JSON