# Hex: Code cells displaying HTML not rendering

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-18 12:40 UTC · Resolved: 2025-07-18 13:57 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: Main site
- [Vendor status page: https://stspg.io/7hkhf8zxlmrt](https://stspg.io/7hkhf8zxlmrt)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported a major incident on the Main site: code cells displaying HTML were not rendering. It started at 2025-07-18 12:40 UTC and was resolved at 2025-07-18 13:57 UTC, lasting 1 h 16 min. A fix was implemented at 13:26 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-18 12:40 UTC: We are currently investigating this issue.
- **identified** 2025-07-18 13:23 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-07-18 13:26 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-07-18 13:57 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-07-18 12:40 UTC: [Major incident: Code cells displaying HTML not rendering](https://rewindex.com/change/i9d95c2c7d614a2.md)


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Canonical: https://rewindex.com/company/hex/incidents/rwr9x34dqbrg · Markdown: https://rewindex.com/company/hex/incidents/rwr9x34dqbrg.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/rwr9x34dqbrg · Generated 2026-10-18T10:40:54.340Z