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Hex: Kernel Unavailability

Impact: criticalStatus: resolvedStarted Resolved (3.1 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Hex reported a critical incident affecting Main site and Single tenant stacks: some users could not acquire kernels or run projects. It started at 2024-08-15 18:32 UTC and lasted 3 h 5 min, resolving at 2024-08-15 21:37 UTC; Hex reported implementing a fix but did not state a cause.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Single tenant stacksMain site

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    Hex is experiencing degraded performance; some users are unable to acquire kernels and run projects. We are actively investigating the root cause and will update as soon as possible on a resolution.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hex profile · Recent Hex incidents · Markdown · JSON