# Hex: Kernel Unavailability

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-08-15 18:32 UTC · Resolved: 2024-08-15 21:37 UTC · Duration: 3.1 h
- Updates: 4 · Affected components: Single tenant stacks, Main site
- [Vendor status page: https://stspg.io/xkb3d7r2ngyk](https://stspg.io/xkb3d7r2ngyk)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported a critical incident affecting Main site and Single tenant stacks: some users could not acquire kernels or run projects. It started at 2024-08-15 18:32 UTC and lasted 3 h 5 min, resolving at 2024-08-15 21:37 UTC; Hex reported implementing a fix but did not state a cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-08-15 18:32 UTC: We are currently investigating this issue.
- **investigating** 2024-08-15 20:15 UTC: Hex is experiencing degraded performance; some users are unable to acquire kernels and run projects. We are actively investigating the root cause and will update as soon as possible on a resolution.
- **monitoring** 2024-08-15 20:38 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-08-15 21:37 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-08-15 18:32 UTC: [Critical incident: Kernel Unavailability](https://rewindex.com/change/i00fedef1e44964.md)


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Canonical: https://rewindex.com/company/hex/incidents/15lc1x36nhld · Markdown: https://rewindex.com/company/hex/incidents/15lc1x36nhld.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/15lc1x36nhld · Generated 2026-10-18T10:34:10.191Z