Changes / Hex / Kernel Unavailability
Hex: Critical incident: Kernel Unavailability
Summary
Hex reported a critical incident affecting Main site and Single tenant stacks: some users could not acquire kernels or run projects. It started at 2024-08-15 18:32 UTC and lasted 3 h 5 min, resolving at 2024-08-15 21:37 UTC; Hex reported implementing a fix but did not state a cause.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Kernel Unavailability
Before: not present
After: critical
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After: resolved
Before: not present
After: 2024-08-15 18:32 UTC
Before: not present
After: 2024-08-15 21:37 UTC
Before: not present
After: Main site, Single tenant stacks
Before: not present
After: We are currently investigating this issue.
Before: not present
After: Hex is experiencing degraded performance; some users are unable to acquire kernels and run projects. We are actively investigating the root cause and will update as soon as possible on a resolution.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Kernel Unavailability (this change) Hex reported a critical incident affecting Main site and Single tenant stacks: some users could not acquire kernels or run projects. It started at 2024-08-15 18:32 UTC and lasted 3 h 5 min, resolving at 2024-08-15 21:37 UTC; Hex reported implementing a fix but did not state a cause. | Major incident |