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Hex: AWS us-east-1 issues

No impact listedStatus: resolvedStarted Resolved (26 h)2 updatesstspg.io (opens in new tab)
Part of an outage event

AWS us-east-1 outage, Oct 20, 2025 · 141 vendors, 181 incidents

Hex’s incident blames AWS as the cause. (hop 1, posted +7 h 53 min vs AWS’s own post)

“…AWS us-east-1 issues This incident has been resolved. AWS is experiencing issues in the us-east-1 region that may affect some Hex services for a subset of customers. We are closely monitoring AWS's up…”

Swipe sideways to see the whole diagram.

blamed Twilioblamed Webflowblamed BasetenAWS us-east-1posted 07:11 UTCPosted before AWS did5 vendors, 4 blamed AWSSalesforce, Descope, Ashby +2Within an hour18 vendors, 17 blamed AWSAsana, Firebolt, Monday.com +151 to 4 hours later30 vendors, 29 blamed AWSSingleStore, Loops, Buildkite +27Later45 vendors, 44 blamed AWSRudderStack, Airbyte, Unbounce +42Twilioposted +15 minBigCommerce+2 h 46 minWebflowposted +4 h 37 min, did not name AWSRootly+10 h 23 minBasetenposted +4 minZed+26 h 20 minHex (this incident)posted +7 h 53 min
blamed Twilioblamed Webflowblamed BasetenAWS us-east-1posted 07:11 UTCPosted before AWS did5 vendors, 4 blamed AWSSalesforce, Descope, Ashby +2Within an hour18 vendors, 17 blamed AWSAsana, Firebolt, Monday.com+151 to 4 hours later30 vendors, 29 blamed AWSSingleStore, Loops, Buildkite+27Later45 vendors, 44 blamed AWSRudderStack, Airbyte,Unbounce +42Twilioposted +15 minBigCommerce+2 h 46 minWebflowposted +4 h 37 min, did notname AWSRootly+10 h 23 minBasetenposted +4 minZed+26 h 20 minHex (this incident)posted +7 h 53 min
Hex is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS us-east-1<br/>posted 07:11 UTC"]:::root
  before["Posted before AWS did<br/>5 vendors, 4 blamed AWS<br/>Salesforce, Descope, Ashby +2"]:::blames
  root --> before
  h1["Within an hour<br/>18 vendors, 17 blamed AWS<br/>Asana, Firebolt, Monday.com +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>30 vendors, 29 blamed AWS<br/>SingleStore, Loops, Buildkite +27"]:::blames
  root --> h4
  later["Later<br/>45 vendors, 44 blamed AWS<br/>RudderStack, Airbyte, Unbounce +42"]:::blames
  root --> later
  p0["Twilio<br/>posted +15 min"]:::blames
  root --> p0
  k0["BigCommerce<br/>+2 h 46 min"]:::hop2
  p0 -->|"blamed Twilio"| k0
  p1["Webflow<br/>posted +4 h 37 min, did not name AWS"]:::timing
  root -.-> p1
  k1["Rootly<br/>+10 h 23 min"]:::hop2
  p1 -->|"blamed Webflow"| k1
  p2["Baseten<br/>posted +4 min"]:::blames
  root --> p2
  k2["Zed<br/>+26 h 20 min"]:::hop2
  p2 -->|"blamed Baseten"| k2
  me["Hex (this incident)<br/>posted +7 h 53 min"]:::me
  later --- me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: Single tenant stacksMain site

Timeline of updates

  1. monitoring

    AWS is experiencing issues in the us-east-1 region that may affect some Hex services for a subset of customers. We are closely monitoring AWS's updates: https://health.aws.amazon.com/health/status

  2. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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