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Hex: Projects not loading

Impact: criticalStatus: resolvedStarted Resolved (1.7 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Hex projects were not loading on the Main site in a critical incident starting 2025-01-08 21:00 UTC and resolved at 2025-01-08 22:41 UTC, lasting 1 h 40 min. Hex reported implementing a fix at 01-08 21:08 UTC and monitoring the results.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Main site

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hex profile · Recent Hex incidents · Markdown · JSON