Changes / Hex / Projects not loading

Hex: Critical incident: Projects not loading

Summary

Hex projects were not loading on the Main site in a critical incident starting 2025-01-08 21:00 UTC and resolved at 2025-01-08 22:41 UTC, lasting 1 h 40 min. Hex reported implementing a fix at 01-08 21:08 UTC and monitoring the results.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Projects not loading
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-01-08 21:00 UTC
AddedResolved time#5
Before: not present
After: 2025-01-08 22:41 UTC
AddedAffected components#6
Before: not present
After: Main site
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Projects not loading (this change)
Hex projects were not loading on the Main site in a critical incident starting 2025-01-08 21:00 UTC and resolved at 2025-01-08 22:41 UTC, lasting 1 h 40 min. Hex reported implementing a fix at 01-08 21:08 UTC and monitoring the results.
Major incident

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