# Hex: Critical incident: Projects not loading

**Summary:** Hex projects were not loading on the Main site in a critical incident starting 2025-01-08 21:00 UTC and resolved at 2025-01-08 22:41 UTC, lasting 1 h 40 min. Hex reported implementing a fix at 01-08 21:08 UTC and monitoring the results. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-01-08 21:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7t9n5yp7q8n7](https://stspg.io/7t9n5yp7q8n7)
- [Company: Hex](https://rewindex.com/company/hex.md)
- Versions: before (none: first archived) → after incident\_version:67/4pyzs796b8gj@197c9d3962e4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Projects not loading
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-08 21:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-08 22:41 UTC
```

**6. Added: Affected components**

```diff
+ Main site
```

**7. Added: Update** (investigating) · 2025-01-08 21:00 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-01-08 21:08 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-01-08 22:41 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-08 21:00 UTC | Critical incident: Projects not loading (this change) | outage |

All Hex changes: [timeline](https://rewindex.com/company/hex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/id20848959bb4a6 · Markdown: https://rewindex.com/change/id20848959bb4a6.md · JSON: https://rewindex.com/api/v1/changes/id20848959bb4a6 · Generated 2026-10-18T02:54:55.259Z