# Hex: Projects not loading

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-01-08 21:00 UTC · Resolved: 2025-01-08 22:41 UTC · Duration: 1.7 h
- Updates: 3 · Affected components: Main site
- [Vendor status page: https://stspg.io/7t9n5yp7q8n7](https://stspg.io/7t9n5yp7q8n7)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex projects were not loading on the Main site in a critical incident starting 2025-01-08 21:00 UTC and resolved at 2025-01-08 22:41 UTC, lasting 1 h 40 min. Hex reported implementing a fix at 01-08 21:08 UTC and monitoring the results. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-01-08 21:00 UTC: We are currently investigating this issue.
- **monitoring** 2025-01-08 21:08 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-01-08 22:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-01-08 21:00 UTC: [Critical incident: Projects not loading](https://rewindex.com/change/id20848959bb4a6.md)


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Canonical: https://rewindex.com/company/hex/incidents/4pyzs796b8gj · Markdown: https://rewindex.com/company/hex/incidents/4pyzs796b8gj.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/4pyzs796b8gj · Generated 2026-10-18T11:27:58.445Z