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Hex: Some users are having issues accessing Hex

Impact: majorStatus: resolvedStarted 2025-09-16 20:35 UTCResolved 2025-09-16 20:53 UTC (19 min)3 updatesSource: stspg.io

Summary

Some users could not access Hex’s Main site during a major-impact outage starting 2025-09-16 20:35 UTC and lasting 18 min, resolved at 2025-09-16 20:53 UTC. Hex reported implementing a fix at 20:40 UTC but did not state a cause.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Main site

Timeline of updates

investigating2025-09-16 20:35 UTC
We are currently investigating this issue.
monitoring2025-09-16 20:40 UTC
A fix has been implemented and we are monitoring the results.
resolved2025-09-16 20:53 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Some users are having issues accessing Hex 2025-09-16 20:35 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hex profile · Recent Hex incidents · Markdown · JSON