# Hex: Some users are having issues accessing Hex

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-16 20:35 UTC · Resolved: 2025-09-16 20:53 UTC · Duration: 19 min
- Updates: 3 · Affected components: Main site
- [Vendor status page: https://stspg.io/xtg6qt3czd9r](https://stspg.io/xtg6qt3czd9r)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Some users could not access Hex’s Main site during a major-impact outage starting 2025-09-16 20:35 UTC and lasting 18 min, resolved at 2025-09-16 20:53 UTC. Hex reported implementing a fix at 20:40 UTC but did not state a cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-16 20:35 UTC: We are currently investigating this issue.
- **monitoring** 2025-09-16 20:40 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-16 20:53 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-09-16 20:35 UTC: [Major incident: Some users are having issues accessing Hex](https://rewindex.com/change/ie9bc02b7940aa1.md)


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Canonical: https://rewindex.com/company/hex/incidents/rwg7dhmvblvr · Markdown: https://rewindex.com/company/hex/incidents/rwg7dhmvblvr.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/rwg7dhmvblvr · Generated 2026-10-18T10:28:50.040Z