# Hex

- Domain: hex.tech · Category: bi
- Status page: https://status.hex.tech (polled every 10 minutes; now operational)
- Incidents archived: 65 (41 major/critical, 38 maintenances), history since 2022-08-11
- Last 90 days: 1 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2022 | 10 | 3 | 0 | 33 min |
| 2023 | 15 | 12 | 16 | 41 min |
| 2024 | 10 | 6 | 12 | 49 min |
| 2025 | 24 | 18 | 7 | 1.4 h |
| 2026 | 6 | 2 | 3 | 1.2 h |

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-05-11 21:23 UTC | [Major incident: Projects not loading](https://rewindex.com/change/if587073f8baca4.md) | Hex projects were not loading on the Main site in a major-impact outage starting 2026-05-11 21:23 UTC. The incident lasted 17 min and was resolved at 2026-05-11 21:41 UTC; Hex reported implementing a fix but did not state a cause. |
| 2026-02-25 22:49 UTC | [Critical incident: Projects not loading](https://rewindex.com/change/ia28133abe9cded.md) | Hex projects were not loading on the Main site during a critical incident from 2026-02-25 22:49 UTC to 2026-02-25 23:44 UTC, lasting 55 min. A fix was implemented by 2026-02-25 23:27 UTC, with systems recovering before resolution. |
| 2025-12-16 15:11 UTC | [Major incident: Issue loading displays in some published apps](https://rewindex.com/change/i4c91c0b5a34af8.md) | Hex reported a major incident affecting display loading in some published apps on the Main site, starting at 2025-12-16 15:11 UTC. A fix was implemented, and the incident was resolved at 2025-12-16 17:43 UTC after 2 h 31 min. |
| 2025-11-07 15:07 UTC | [Major incident: Issues using 3.11 custom images](https://rewindex.com/change/i0add5755bd14fa.md) | Hex reported a major Kernels incident affecting 3.11 custom images: projects could acquire a kernel but could not query data sources. It started at 2025-11-07 15:07 UTC and was resolved at 2025-11-07 19:28 UTC, lasting 4 h 21 min; Hex identified the issue and reported implementing a fix. |
| 2025-09-25 18:05 UTC | [Critical incident: Some users are having issues accessing Hex or loading projects](https://rewindex.com/change/iadf141dc8e49e0.md) | Some users could not access Hex or load projects during a critical Main site incident that started at 2025-09-25 18:05 UTC and lasted 32 min, resolving at 2025-09-25 18:37 UTC. Hex reported implementing a fix at 18:27 UTC; no cause was stated. |
| 2025-09-16 20:35 UTC | [Major incident: Some users are having issues accessing Hex](https://rewindex.com/change/ie9bc02b7940aa1.md) | Some users could not access Hex’s Main site during a major-impact outage starting 2025-09-16 20:35 UTC and lasting 18 min, resolved at 2025-09-16 20:53 UTC. Hex reported implementing a fix at 20:40 UTC but did not state a cause. |
| 2025-08-27 16:26 UTC | [Major incident: Some users are experiencing issues accessing Hex projects](https://rewindex.com/change/if07270bf241e8e.md) | Some users could not access Hex projects during a major-impact Main site incident starting 2025-08-27 16:26 UTC. Hex implemented a fix at 08-27 16:40 UTC and resolved the incident at 2025-08-27 16:44 UTC; it lasted 18 min. |
| 2025-08-20 17:00 UTC | [Critical incident: Some users are experiencing issues accessing Hex projects](https://rewindex.com/change/i5e50709840ca16.md) | Some users could not access Hex projects during a critical Main site outage starting 2025-08-20 17:00 UTC, lasting 1 h 26 min and resolved at 2025-08-20 18:26 UTC. Hex implemented a fix and attributed the cascading failure to a feature flag, deployment timing during peak traffic, and inefficient database connection management. |
| 2025-07-18 12:40 UTC | [Major incident: Code cells displaying HTML not rendering](https://rewindex.com/change/i9d95c2c7d614a2.md) | Hex reported a major incident on the Main site: code cells displaying HTML were not rendering. It started at 2025-07-18 12:40 UTC and was resolved at 2025-07-18 13:57 UTC, lasting 1 h 16 min. A fix was implemented at 13:26 UTC. |
| 2025-06-02 16:01 UTC | [Major incident: Degraded Kernel Acquisition](https://rewindex.com/change/ie80b5a62c91aa4.md) | Hex reported a major degradation in Kernels, with some customers unable to acquire kernels, starting 2025-06-02 16:01 UTC. A fix was implemented by 2025-06-02 16:25 UTC, and the incident was resolved at 2025-06-02 17:34 UTC; the reported duration was 1 h 32 min. |

Full timeline: [Hex changes](https://rewindex.com/company/hex/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Pricing | [https://hex.tech/pricing](https://hex.tech/pricing) | 1 | 2026-10-17 |  |
| Trust / security | [https://trust.hex.tech](https://trust.hex.tech) | 2 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 65 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-08-03 15:23 UTC | [Upstream Snowflake Incident](https://stspg.io/wv2ynw7x26rj) | minor | 3.5 h |  |
| 2026-05-11 21:23 UTC | [Projects not loading](https://stspg.io/l9fbw0w71bwg) | major | 17 min |  |
| 2026-05-07 22:25 UTC | [Some users may have trouble acquiring a new kernel](https://stspg.io/5m0d8mybvnh3) | minor | 1.4 h |  |
| 2026-04-30 14:06 UTC | [Screenshots not attaching to scheduled notifications](https://stspg.io/ck32tnsdhyd1) | minor | 26 min |  |
| 2026-04-16 13:47 UTC | [HTML not rendering on notebooks and apps for some users](https://stspg.io/3mqbn2zd20hd) | minor | 20 d |  |
| 2026-02-25 22:49 UTC | [Projects not loading](https://stspg.io/w0hj4fjfzp11) | critical | 55 min |  |
| 2025-12-16 15:11 UTC | [Issue loading displays in some published apps](https://stspg.io/wynqh9t9w09l) | major | 2.5 h |  |
| 2025-11-07 15:07 UTC | [Issues using 3.11 custom images](https://stspg.io/942nz6jg2jw0) | major | 4.3 h |  |
| 2025-10-20 15:04 UTC | [AWS us-east-1 issues](https://stspg.io/3fdkd1372wdz) | none | 26 h |  |
| 2025-09-25 18:05 UTC | [Some users are having issues accessing Hex or loading projects](https://stspg.io/h6my9zc445nj) | critical | 32 min |  |
| 2025-09-16 20:35 UTC | [Some users are having issues accessing Hex](https://stspg.io/xtg6qt3czd9r) | major | 19 min |  |
| 2025-09-09 17:49 UTC | [Some users are experiencing degraded performance](https://stspg.io/gftn149wchb9) | minor | 24 min |  |
| 2025-08-27 16:26 UTC | [Some users are experiencing issues accessing Hex projects](https://stspg.io/m90q7hwpyqtn) | major | 19 min |  |
| 2025-08-20 17:00 UTC | [Some users are experiencing issues accessing Hex projects](https://stspg.io/yld7gn195xbw) | critical | 1.4 h |  |
| 2025-07-18 12:40 UTC | [Code cells displaying HTML not rendering](https://stspg.io/7hkhf8zxlmrt) | major | 1.3 h |  |
| 2025-06-02 16:01 UTC | [Degraded Kernel Acquisition](https://stspg.io/vg772r46fngt) | major | 1.5 h |  |
| 2025-05-18 23:38 UTC | [Degraded Kernel Acquisition](https://stspg.io/9qb7nwsnsz3h) | major | 43 min |  |
| 2025-05-13 14:38 UTC | [Degraded kernel acquisition](https://stspg.io/m7r4dpkyqrwz) | critical | 4.5 h |  |
| 2025-04-28 18:51 UTC | [Issues with building custom kernels](https://stspg.io/w43kdl56wzs1) | minor | 5.0 h |  |
| 2025-04-25 13:20 UTC | [Inputs not reacting on some published apps](https://stspg.io/7c8ldm83kv1x) | major | 2.9 h |  |
| 2025-04-03 15:37 UTC | [Copy to clipboard and download CSV issues](https://stspg.io/m3bxyx2gtc9p) | minor | 27 h |  |
| 2025-03-12 15:44 UTC | [Viewers experiencing issues viewing projects](https://stspg.io/7phctt9cnmf3) | minor | 1.2 h |  |
| 2025-02-26 17:55 UTC | [Slack outage impacting ability to send notifications from Hex](https://stspg.io/04h6l9jsf1qj) | none | 25 h |  |
| 2025-02-06 19:39 UTC | [Instability in project loads](https://stspg.io/ynk1cttdvjzc) | major | 1.8 h |  |
| 2025-02-05 19:03 UTC | [Projects not loading for some users](https://stspg.io/sdsxcdcslc17) | critical | 51 min |  |
| 2025-02-04 22:52 UTC | [Projects not loading](https://stspg.io/5td3stpxwhp1) | major | 38 min |  |
| 2025-01-30 17:10 UTC | [Web app outage](https://stspg.io/mr9v75yvpcc3) | critical | 46 min |  |
| 2025-01-30 14:35 UTC | [Projects not loading](https://stspg.io/t2xs004qvpm9) | critical | 1.3 h |  |
| 2025-01-17 15:12 UTC | [HTML and styled dataframes not rendering](https://stspg.io/pt8kw45yjrs9) | major | 1.4 h |  |
| 2025-01-08 21:00 UTC | [Projects not loading](https://stspg.io/7t9n5yp7q8n7) | critical | 1.7 h |  |
| 2024-11-12 16:18 UTC | [Platform instability](https://stspg.io/6x7t84nnx6v3) | critical | 2.9 h |  |
| 2024-08-15 18:32 UTC | [Kernel Unavailability](https://stspg.io/xkb3d7r2ngyk) | critical | 3.1 h |  |
| 2024-07-25 20:53 UTC | [Workspace tiers downgraded](https://stspg.io/qmlh18xybs7b) | none | -894 min |  |
| 2024-06-20 19:18 UTC | [Intermittent 502s when accessing Hex](https://stspg.io/11205y4rhclv) | major | 1.2 h |  |
| 2024-05-15 15:24 UTC | [Platform instability](https://stspg.io/hc94nd1gdzr1) | major | 49 min |  |
| 2024-04-16 13:46 UTC | [Platform instability](https://stspg.io/fy7sky0897n5) | none | 39 min |  |
| 2024-03-17 04:08 UTC | [Kernels unavailable](https://stspg.io/vzl9kj8nlbgs) | critical | 42 min |  |
| 2024-03-09 18:10 UTC | [Platform instability](https://stspg.io/bghjghbl28g8) | major | 37 min |  |
| 2024-02-15 19:29 UTC | [Platform Instability](https://stspg.io/rmv8qcq1lj98) | minor | 6.2 h |  |
| 2024-01-11 04:12 UTC | [Unable to load Hex](https://stspg.io/gj9rd4p9fvs9) | none | 7 min |  |
| 2023-10-04 18:14 UTC | [Degraded kernel execution](https://stspg.io/ky56p1j9z5bd) | major | 31 min |  |
| 2023-08-30 17:34 UTC | [Kernel Instability](https://stspg.io/vx6rz3fkn35b) | major | 2.7 h |  |
| 2023-08-29 19:30 UTC | [Kernel instability 08/29/23](https://stspg.io/3jc8rbqdph44) | major | 2.9 h |  |
| 2023-06-30 16:35 UTC | [Platform degradation due to AWS outage](https://stspg.io/9f2z8820rdd7) | minor | 2.7 h |  |
| 2023-06-26 16:10 UTC | [Platform availability issue](https://stspg.io/5fc5ttv9nj53) | major | 16 min |  |
| 2023-06-20 13:40 UTC | [Platform availability issue](https://stspg.io/bkwk6kj5w65k) | major | 3.0 h |  |
| 2023-05-18 15:55 UTC | [Some projects failing to acquire new kernels](https://stspg.io/38r973dh7v3s) | minor | 1.3 h |  |
| 2023-04-26 17:45 UTC | [Table display filter inconsistency](https://stspg.io/6ly3l5rpgqlj) | major | 1.6 h |  |
| 2023-04-12 15:39 UTC | [Platform availability issue](https://stspg.io/xsm253w3n0sw) | major | 18 min |  |
| 2023-04-10 20:49 UTC | [Platform availability issue](https://stspg.io/dnc4lz2cly1m) | critical | 5 min |  |
| 2023-04-07 02:27 UTC | [Main site unavailable](https://status.hex.tech/incidents/3thrlhxtkkjb) | critical | 41 min |  |
| 2023-03-28 19:40 UTC | [Performance degradation in projects](https://status.hex.tech/incidents/l64v31lg03td) | minor | 26 min |  |
| 2023-03-28 18:39 UTC | [Intermittent platform access issues](https://status.hex.tech/incidents/kk22twg6vjnh) | major | 58 min |  |
| 2023-03-02 03:41 UTC | [Projects not loading](https://status.hex.tech/incidents/z0vfy7xln5lj) | critical | 18 min |  |
| 2023-02-23 16:31 UTC | [Slow kernel start up times for some projects](https://status.hex.tech/incidents/g8dgfmfjm23p) | major | 34 min |  |
| 2022-11-30 15:58 UTC | [Login System Issue](https://status.hex.tech/incidents/pk4c04nf9bcp) | critical | 33 min |  |
| 2022-11-15 21:41 UTC | [Some projects failing to acquire new kernels](https://status.hex.tech/incidents/zc9fz22ygnph) | major | 19 min |  |
| 2022-11-07 20:16 UTC | [Main site service interruption 11/7/22](https://status.hex.tech/incidents/3bb4mkvrlmhz) | critical | 2.9 h |  |
| 2022-09-02 02:45 UTC | [Kernel Assignment Failure](https://status.hex.tech/incidents/7n5p2s513tpx) | none | 0 min |  |
| 2022-08-27 20:10 UTC | [DNS Outage](https://status.hex.tech/incidents/qx036bbjyc36) | none | 0 min |  |
| 2022-08-21 18:29 UTC | [R Project Outage](https://status.hex.tech/incidents/rc92wk4ltd2p) | none | 0 min |  |
| 2022-08-19 17:40 UTC | [Hex Toolkit Outage](https://status.hex.tech/incidents/17b8jvr936hw) | none | 0 min |  |
| 2022-08-18 14:59 UTC | [Application Instability](https://status.hex.tech/incidents/lcgtz42pd10j) | none | 0 min |  |
| 2022-08-17 21:42 UTC | [Application Instability](https://status.hex.tech/incidents/h7zcvx9vt48p) | none | 0 min |  |
| 2022-08-11 15:16 UTC | [SQL Query Instability](https://status.hex.tech/incidents/vhgtckqgy845) | minor | 0 min |  |


## Charts

### Chart data: Hex status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2022 | 10 | 3 |
| 2023 | 15 | 12 |
| 2024 | 10 | 6 |
| 2025 | 24 | 18 |
| 2026 | 6 | 2 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | major | 1 |
| 2024-01 | none | 1 |
| 2024-02 | minor | 1 |
| 2024-03 | critical | 1 |
| 2024-03 | major | 1 |
| 2024-04 | none | 1 |
| 2024-05 | major | 1 |
| 2024-06 | major | 1 |
| 2024-07 | none | 1 |
| 2024-08 | critical | 1 |
| 2024-11 | critical | 1 |
| 2025-01 | critical | 3 |
| 2025-01 | major | 1 |
| 2025-02 | critical | 1 |
| 2025-02 | major | 2 |
| 2025-02 | none | 1 |
| 2025-03 | minor | 1 |
| 2025-04 | major | 1 |
| 2025-04 | minor | 2 |
| 2025-05 | critical | 1 |
| 2025-05 | major | 1 |
| 2025-06 | major | 1 |
| 2025-07 | major | 1 |
| 2025-08 | critical | 1 |
| 2025-08 | major | 1 |
| 2025-09 | critical | 1 |
| 2025-09 | major | 1 |
| 2025-09 | minor | 1 |
| 2025-10 | none | 1 |
| 2025-11 | major | 1 |
| 2025-12 | major | 1 |
| 2026-02 | critical | 1 |
| 2026-04 | minor | 2 |
| 2026-05 | major | 1 |
| 2026-05 | minor | 1 |
| 2026-08 | minor | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |

---
Canonical: https://rewindex.com/company/hex · Markdown: https://rewindex.com/company/hex.md · JSON: https://rewindex.com/api/v1/companies/hex · Generated 2026-10-18T01:29:25.425Z