Hex: Platform instability
Hex reported critical platform instability affecting kernel execution and site access, starting 2024-11-12 16:18 UTC and resolved 2024-11-12 19:08 UTC (2 h 50 min). An unintended effect of a recent database migration caused a backlog and impacted platform performance; Hex reported implementing a fix and resetting kernels.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Main site
Timeline of updates
- investigating
We are currently investigating this issue.
- investigating
We are continuing to investigate this issue.
- investigating
We are continuing to investigate this issue.
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
On November 12, 2024 from 8:06 AM to 10:21 PM PT, Hex customers experienced platform instability, including issues with kernel execution and site access. This disruption stemmed from an unintended effect of a recent database migration, which ultimately caused a backlog and impacted overall platform performance. Our engineering team promptly identified the root cause and took corrective actions by resetting kernels to alleviate database congestion. Once the database stabilized, we rolled back the migration change, fully restoring service by 10:21 PM PT. To prevent similar issues in the future, we are enhancing our automated tests to better validate database migrations before deployment, ensuring they don’t inadvertently impact platform reliability. Thank you for your patience and understanding.
Rewindex changes for this incident
- Critical incident: Platform instability 2024-11-12 16:18 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hex profile · Recent Hex incidents · Markdown · JSON