Companies / Hex / incidents

Hex: Projects not loading

Impact: criticalStatus: resolvedStarted Resolved (55 min)4 updatesSource: stspg.io (opens in new tab)
Summary

Hex projects were not loading on the Main site during a critical incident from 2026-02-25 22:49 UTC to 2026-02-25 23:44 UTC, lasting 55 min. A fix was implemented by 2026-02-25 23:27 UTC, with systems recovering before resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Main site

Timeline of updates

  1. identified

    The issue has been identified and a fix is being implemented.

  2. identified

    We are continuing to work on a fix for this issue.

  3. monitoring

    A fix has been implemented and systems are now recovering, we will continue to monitor.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hex profile · Recent Hex incidents · Markdown · JSON