Changes / Hex / Projects not loading

Hex: Critical incident: Projects not loading

Summary

Hex projects were not loading on the Main site during a critical incident from 2026-02-25 22:49 UTC to 2026-02-25 23:44 UTC, lasting 55 min. A fix was implemented by 2026-02-25 23:27 UTC, with systems recovering before resolution.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Projects not loading
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-02-25 22:49 UTC
AddedResolved time#5
Before: not present
After: 2026-02-25 23:44 UTC
AddedAffected components#6
Before: not present
After: Main site
AddedUpdateidentified#7
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdateidentified#8
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and systems are now recovering, we will continue to monitor.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Projects not loading (this change)
Hex projects were not loading on the Main site during a critical incident from 2026-02-25 22:49 UTC to 2026-02-25 23:44 UTC, lasting 55 min. A fix was implemented by 2026-02-25 23:27 UTC, with systems recovering before resolution.
Major incident

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