# Hex: Projects not loading

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-02-25 22:49 UTC · Resolved: 2026-02-25 23:44 UTC · Duration: 55 min
- Updates: 4 · Affected components: Main site
- [Vendor status page: https://stspg.io/w0hj4fjfzp11](https://stspg.io/w0hj4fjfzp11)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex projects were not loading on the Main site during a critical incident from 2026-02-25 22:49 UTC to 2026-02-25 23:44 UTC, lasting 55 min. A fix was implemented by 2026-02-25 23:27 UTC, with systems recovering before resolution. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-02-25 22:49 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-02-25 22:49 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-02-25 23:27 UTC: A fix has been implemented and systems are now recovering, we will continue to monitor.
- **resolved** 2026-02-25 23:44 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-02-25 22:49 UTC: [Critical incident: Projects not loading](https://rewindex.com/change/ia28133abe9cded.md)


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Canonical: https://rewindex.com/company/hex/incidents/9q7rm4xqy3kp · Markdown: https://rewindex.com/company/hex/incidents/9q7rm4xqy3kp.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/9q7rm4xqy3kp · Generated 2026-10-18T09:40:22.662Z