Hex: Some users are having issues accessing Hex or loading projects
Impact: criticalStatus: resolvedStarted Resolved (32 min)4 updatesSource: stspg.io (opens in new tab)
Summary
Some users could not access Hex or load projects during a critical Main site incident that started at 2025-09-25 18:05 UTC and lasted 32 min, resolving at 2025-09-25 18:37 UTC. Hex reported implementing a fix at 18:27 UTC; no cause was stated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Main site
Timeline of updates
- investigating
We are currently investigating this issue.
- investigating
We are continuing to investigate this issue.
- monitoring
A fix has been implemented and systems are now operation, we will continue to monitor.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Critical incident: Some users are having issues accessing Hex or loading projects 2025-09-25 18:05 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hex profile · Recent Hex incidents · Markdown · JSON