# Hex: Some users are having issues accessing Hex or loading projects

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-09-25 18:05 UTC · Resolved: 2025-09-25 18:37 UTC · Duration: 32 min
- Updates: 4 · Affected components: Main site
- [Vendor status page: https://stspg.io/h6my9zc445nj](https://stspg.io/h6my9zc445nj)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Some users could not access Hex or load projects during a critical Main site incident that started at 2025-09-25 18:05 UTC and lasted 32 min, resolving at 2025-09-25 18:37 UTC. Hex reported implementing a fix at 18:27 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-25 18:05 UTC: We are currently investigating this issue.
- **investigating** 2025-09-25 18:18 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-09-25 18:27 UTC: A fix has been implemented and systems are now operation, we will continue to monitor.
- **resolved** 2025-09-25 18:37 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-09-25 18:05 UTC: [Critical incident: Some users are having issues accessing Hex or loading projects](https://rewindex.com/change/iadf141dc8e49e0.md)


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Canonical: https://rewindex.com/company/hex/incidents/zcrhxj3fqg72 · Markdown: https://rewindex.com/company/hex/incidents/zcrhxj3fqg72.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/zcrhxj3fqg72 · Generated 2026-10-18T12:40:32.274Z