Changes / Hex / Some users are having issues accessing Hex or loading projects
Hex: Critical incident: Some users are having issues accessing Hex or loading projects
Summary
Some users could not access Hex or load projects during a critical Main site incident that started at 2025-09-25 18:05 UTC and lasted 32 min, resolving at 2025-09-25 18:37 UTC. Hex reported implementing a fix at 18:27 UTC; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users are having issues accessing Hex or loading projects
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-09-25 18:05 UTC
Before: not present
After: 2025-09-25 18:37 UTC
Before: not present
After: Main site
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: A fix has been implemented and systems are now operation, we will continue to monitor.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Some users are having issues accessing Hex or loading projects (this change) Some users could not access Hex or load projects during a critical Main site incident that started at 2025-09-25 18:05 UTC and lasted 32 min, resolving at 2025-09-25 18:37 UTC. Hex reported implementing a fix at 18:27 UTC; no cause was stated. | Major incident |