Changes / Hex / Issues using 3.11 custom images
Hex: Major incident: Issues using 3.11 custom images
Summary
Hex reported a major Kernels incident affecting 3.11 custom images: projects could acquire a kernel but could not query data sources. It started at 2025-11-07 15:07 UTC and was resolved at 2025-11-07 19:28 UTC, lasting 4 h 21 min; Hex identified the issue and reported implementing a fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issues using 3.11 custom images
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After: major
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After: resolved
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After: 2025-11-07 15:07 UTC
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After: 2025-11-07 19:28 UTC
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After: Kernels
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After: We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.
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After: The issue has been identified and a fix is being implemented.
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After: We are continuing to work on a fix for this issue.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issues using 3.11 custom images (this change) Hex reported a major Kernels incident affecting 3.11 custom images: projects could acquire a kernel but could not query data sources. It started at 2025-11-07 15:07 UTC and was resolved at 2025-11-07 19:28 UTC, lasting 4 h 21 min; Hex identified the issue and reported implementing a fix. | Major incident |