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Hex: Issues using 3.11 custom images

Impact: majorStatus: resolvedStarted Resolved (4.3 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Hex reported a major Kernels incident affecting 3.11 custom images: projects could acquire a kernel but could not query data sources. It started at 2025-11-07 15:07 UTC and was resolved at 2025-11-07 19:28 UTC, lasting 4 h 21 min; Hex identified the issue and reported implementing a fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Kernels

Timeline of updates

  1. investigating

    We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. identified

    We are continuing to work on a fix for this issue.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Hex profile · Recent Hex incidents · Markdown · JSON