# Hex: Issues using 3.11 custom images

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-07 15:07 UTC · Resolved: 2025-11-07 19:28 UTC · Duration: 4.3 h
- Updates: 4 · Affected components: Kernels
- [Vendor status page: https://stspg.io/942nz6jg2jw0](https://stspg.io/942nz6jg2jw0)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported a major Kernels incident affecting 3.11 custom images: projects could acquire a kernel but could not query data sources. It started at 2025-11-07 15:07 UTC and was resolved at 2025-11-07 19:28 UTC, lasting 4 h 21 min; Hex identified the issue and reported implementing a fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-07 15:07 UTC: We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.
- **identified** 2025-11-07 15:26 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2025-11-07 16:40 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2025-11-07 19:28 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-07 15:07 UTC: [Major incident: Issues using 3.11 custom images](https://rewindex.com/change/i0add5755bd14fa.md)


---
Canonical: https://rewindex.com/company/hex/incidents/kd3msfkd50vp · Markdown: https://rewindex.com/company/hex/incidents/kd3msfkd50vp.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/kd3msfkd50vp · Generated 2026-10-18T12:19:38.903Z