Changes / Pinecone / [Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexes
Pinecone: Major incident: [Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexes
Summary
Pinecone reported a major outage causing 5xx errors on read and write operations for some Serverless indexes in GCP europe-west4. It started at 2025-12-15 10:39 UTC and was resolved at 2025-12-15 22:02 UTC, lasting 11 h 22 min; a fix was implemented, but no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexes
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After: major
Before: not present
After: resolved
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After: 2025-12-15 10:39 UTC
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After: 2025-12-15 22:02 UTC
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After: GCP europe-west4, Serverless Indexes - GCP europe-west4
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After: We are currently investigating this issue.
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After: The issue has been identified and a fix is being implemented.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexes (this change) Pinecone reported a major outage causing 5xx errors on read and write operations for some Serverless indexes in GCP europe-west4. It started at 2025-12-15 10:39 UTC and was resolved at 2025-12-15 22:02 UTC, lasting 11 h 22 min; a fix was implemented, but no cause was stated. | Major incident |