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Changes / Salesforce / Service Disruption: Platform

Salesforce: Major incident: Service Disruption: Platform

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)

Incident page: full timeline of updates →

What changed

AddedTitle#1
Before: not present
After: Service Disruption: Platform
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-01-01 00:00 UTC
AddedResolved time#5
Before: not present
After: 2026-01-01 00:50 UTC
AddedAffected components#6
Before: not present
After: 1 instance, Platform
AddedUpdateupdate#7
Before: not present
After: As of 12:50 AM UTC on January 1, 2026, the service disruption has been resolved, and customers are now able to log in successfully. The team implemented several targeted database corrections to fully resolve the incident and restore normal service operations. We apologize for how this incident may have affected you and your business.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Service Disruption: Platform (this change)Major incident

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