# Salesforce: Major incident: Service Disruption: Platform

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-01 00:00 UTC · Detected: 2026-10-18 05:26 UTC
- [Source: https://status.salesforce.com/incidents/20003575](https://status.salesforce.com/incidents/20003575)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003575@dbf1999bae9f
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Platform](https://rewindex.com/company/salesforce/incidents/20003575.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Platform
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-01 00:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-01 00:50 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Platform
```

**7. Added: Update** (update) · 2026-01-01 01:50 UTC

```diff
+ As of 12:50 AM UTC on January 1, 2026, the service disruption has been resolved, and customers are now able to log in successfully. The team implemented several targeted database corrections to fully resolve the incident and restore normal service operations. We apologize for how this incident may have affected you and your business. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-01 00:00 UTC | Major incident: Service Disruption: Platform (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie4bb26768f458f · Markdown: https://rewindex.com/change/ie4bb26768f458f.md · JSON: https://rewindex.com/api/v1/changes/ie4bb26768f458f · Generated 2026-10-18T11:25:14.722Z