Changes / Canva / Some users may experience an error upon accessing their Canva designs.
Canva: Critical incident: Some users may experience an error upon accessing their Canva designs.
Summary
Some users encountered errors accessing Canva designs in a critical-impact incident that started at 2025-12-17 22:25 UTC and was resolved at 2025-12-18 01:50 UTC, lasting 3 h 24 min. Canva reported a fix and recovery at 12-17 23:28 UTC; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users may experience an error upon accessing their Canva designs.
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-12-17 22:25 UTC
Before: not present
After: 2025-12-18 01:50 UTC
Before: not present
After: We are currently investigating the issue and will keep you updated.
Before: not present
After: We are currently investigating the issue and will keep you updated.
Before: not present
After: We have put a fix in place and Canva has recovered. We are continuously monitoring the issue.
Before: not present
After: This incident is now resolved. Thank you for your patience and understanding.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Some users may experience an error upon accessing their Canva designs. (this change) Some users encountered errors accessing Canva designs in a critical-impact incident that started at 2025-12-17 22:25 UTC and was resolved at 2025-12-18 01:50 UTC, lasting 3 h 24 min. Canva reported a fix and recovery at 12-17 23:28 UTC; no cause was stated. | Major incident |