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Canva: Some users may experience an error upon accessing their Canva designs.

Impact: criticalStatus: resolvedStarted Resolved (3.4 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Some users encountered errors accessing Canva designs in a critical-impact incident that started at 2025-12-17 22:25 UTC and was resolved at 2025-12-18 01:50 UTC, lasting 3 h 24 min. Canva reported a fix and recovery at 12-17 23:28 UTC; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

  1. investigating

    We are currently investigating the issue and will keep you updated.

  2. investigating

    We are currently investigating the issue and will keep you updated.

  3. monitoring

    We have put a fix in place and Canva has recovered. We are continuously monitoring the issue.

  4. resolved

    This incident is now resolved. Thank you for your patience and understanding.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON